Refund policy

Return & Refund Policy

Last Updated: 28th June 2026

At Zevro, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures for returns, exchanges, cancellations, and refunds.

1. Standard Returns

We offer a 30-day return period from the date you receive your order.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, manuals, and accessories.

  • Be accompanied by proof of purchase (order confirmation or receipt).

To request a return, please contact us at:

Email: customer.support@zevro.uk

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return (optional unless the item is faulty)

Returns sent without prior authorization may be refused.

2. Your Right to Cancel (UK & EU Customers)

If you are purchasing as a consumer and your order is delivered within the United Kingdom or the European Union, you have the legal right to cancel your order within 14 days of receiving your goods without giving any reason.

After notifying us of your cancellation, you have a further 14 days to return the goods.

To exercise your right to cancel, simply email us at:

customer.support@zevro.uk

The returned goods must:

  • Be in a condition suitable for resale.

  • Include all original packaging where reasonably possible.

You are only liable for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

3. Faulty, Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged during delivery,

  • Faulty,

  • Defective,

  • Missing parts, or

  • Incorrectly supplied,

please contact us within a reasonable time at:

customer.support@zevro.uk

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs where applicable

Where your claim is valid, we will arrange an appropriate remedy, including:

  • Repair

  • Replacement

  • Refund

  • Return shipping at our expense (where applicable)

Your statutory rights under UK and EU consumer protection laws remain unaffected.

4. Non-Returnable Items

For hygiene, health, safety, or legal reasons, we cannot accept returns on:

  • Personalized or custom-made products

  • Perishable goods

  • Sealed health, hygiene, or personal care products once opened

  • Gift cards

  • Downloadable digital products after download or access

  • Products that have been used or damaged by the customer

Sale items may only be returned where required by applicable consumer law or if they are faulty.

5. Return Shipping Costs

If you changed your mind

Unless otherwise stated, you are responsible for the cost of returning unwanted items.

We recommend using a tracked postal service, as we cannot accept responsibility for returned parcels lost in transit.

If the product is faulty or incorrect

If we supplied the wrong item or the product is faulty or damaged, we will cover all reasonable return shipping costs.

6. Exchanges

We do not offer direct exchanges.

If you require a different size, colour, or product, please:

  1. Return the original item.

  2. Place a new order.

This ensures the fastest possible processing.

7. Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Refunds are normally processed within 10 business days after approval.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us.

8. Delivery Charges

Where you cancel your order under your statutory 14-day cancellation rights, we will also refund the standard delivery charge originally paid.

If you selected a premium or expedited delivery service, only the cost of our standard delivery service is refundable, as permitted by law.

9. Late or Missing Refunds

If you believe your refund is delayed:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank.

If you have completed these steps and still have not received your refund after 15 business days from approval, please contact us at:

customer.support@zevro.uk

10. Statutory Rights

Nothing in this policy affects your legal rights under the:

  • UK Consumer Rights Act 2015

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • Applicable European Union consumer protection legislation

These rights cannot be excluded or limited by this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Customer Support

Email: customer.support@zevro.uk